Online & Mobile Banking Is Getting an Upgrade

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It's easier to bank with us when you’re not with us!

Frandsen Bank & Trust is updating online banking and mobile banking Mobiliti experience for personal banking accounts on Monday, Oct. 28, 2024. The team is working diligently to ensure a seamless transition. Business customers will NOT be impacted by the update at this time.


Beginning 8 a.m. Friday, Oct. 25, you will be able to login and view your account details, but you will not be able to use all functions, including transfers and setting up or editing bill payment. The new system will go live at approximately 9 a.m. Monday, Oct. 28, 2024.

After the update your online and mobile banking experience will be easier and more efficient. You’ll have:
 

 

What You Need To Do To Prepare

 
  1. Make sure you know your username and password for login. It’s easy to let your phone or browser save your information – but you’ll need to enter it directly once the updates have been made.

  2. If you recently changed your phone number, please contact us to update your records. When you log in for the first time, we will use your phone to send a one-time passcode to confirm your identity and will use the information on file.

  3. Quicken and QuickBooks users should complete a data file backup and final transaction download before Sunday, Oct. 27 and will need to reconnect after the upgrade. Additional information will be made available for users before the upgrade. Additional information is available here. 

Your digital banking platform is one of the many financial solutions we proudly deliver to support your financial needs. Additional information about these new features and the upgrade timeline will be provided as the new online and mobile banking tools are available.

FAQs

Thank you for upgrading to our new mobile banking experience.  
 
You may encounter the following technical issues after this upgrade: 
  • The My Cards page does not display the Card Details or Manage Card menu options
  • You are unable to enable Face ID feature
  • Fast Balances feature requires a reset after initial set up on the new app

If you are experiencing any of these issues, please uninstall the app and reinstall from your app store to restore functionality.

Frandsen in the Google Play store | Frandsen in the Apple App Store

The first time you log into the new online and mobile experience, your identity will be verified using a secondary contact method or two-factor authentication (2FA).
If you need help remembering your username or password, the links are directly below the log in fields.
It will be easier than ever for our customers to manage money, manage cards, make payments, and access statements from wherever they are.

In order to make the transition as seamless as possible, please ensure you are able to login to online or mobile banking and confirm that your contact information is current. The first time you log into the new digital and mobile experience, a secondary contact method or two-factor authentication (2FA) will be used to verify your identity.

If you use face ID or your fingerprint to log in to mobile banking, you will need to set up those features after login. 

Quicken and Quickbooks Services will be interrupted for up to 5 business days after Oct. 28. Customers should complete a data file back up and final transaction prior to the update. You will also need to re-connect after launch. Additional resources will be made available to support you.

The links to online banking will remain at the top of FrandsenBank.com and will be automatically updated on Oct. 28, 2024. Users should update their individual browser bookmarks accordingly. 

  • To remove an old link from your browser's bookmarks, toolbar, or favorites list, you can generally right-click on the bookmark, then select delete.
  • Some browsers have a "star" icon at the end of the URL/web address, which you can click to toggle on and off of your favorites list. 
  • Your browser will also have a menu option to manage favorites in the top navigation bar.

 Customers with the Mobiliti app will be prompted to download the update at login.

The new app, "Frandsen," will be available for download in the Apple App Store or Google Play Store.

 

You can try to recover your password by clicking the "Forgot Password?" link below the login fields. If you are still unable to access your account digitally, please contact your local banker for support. 

You may be able to log into your browser's preferences or settings to see your password.

For example, navigate to the top navigation of Microsoft Edge to activate the drop-down menu, then click on Settings. Look for "Passwords" in your profile section. Then, find "Frandsen Bank & Trust Bank" in your list of websites. 

From now on, it is NOT recommended to use a browser to save sensitive information. Please refer to our password best practices guide for more information on keeping your account secure.

If you still can't recover your password, click the "Forgot Password?" link below the login fields. 

If your Account Summary is inaccurate, you may submit a secure form to request or remove access for authorized accounts. 

Secure forms can be found in online and mobile banking by navigating to your profile. Click on Settings, then Secure Forms. Complete the  Account Settings form to request your desired changes.   

The default search result for eStatements is six months. To search all four years of history, click the magnifying glass icon in the upper left corner of your eStatements page.

Alert settings will move over to the new system. However, push notifications will need to be re-established.


Secure Inbox will no longer be available in online and mobile banking. You will register an email or mobile device to receive alerts.

Tutorials and FAQs are available on FrandsenBank.com. For one-on-one assistance, customers can call 1-877-213-5172.

If you haven’t de-connected and reconnected your Web Connect, you may be unable to link to an existing account or be prompted to create/add a new account.
  1. First, confirm that all accounts have been deactivated, including inactive (QuickBooks) or hidden (Quicken) accounts.
  2. Then, if you’re working in QuickBooks, delete any downloaded transactions that do not match the register in the Online Banking Center. If you’re working in Quicken, delete the duplicate accounts.
  3. Finally, repeat the reconnection steps.

Some customers may say their register is out of balance, or they are being asked to add an adjustment during reconciliation because duplicate transactions appear after the update.

  • If duplicate transactions have not been added to the register, you can delete them individually.
  • If transactions have already been added to the register, you can delete them individually or in groups.
  • If there are too many transactions to delete individually, or it is difficult to follow the instructions to delete multiple transactions, restore your backup file and download the transactions again.

Visit the QuickBooks Knowledge Base Article for Delete transactions from the Online Banking Center: http://intuit.me/2DIAsRp

  1. First, open the account register for the incorrectly linked account.
  2. If the transactions have not yet been accepted into the QuickBooks register, delete them in the Online Banking Center. Then, deactivate the account.
  3. If the transactions have already been added to the register in Quicken or QuickBooks, restore a backup.
  4. Finally, repeat the reconnection steps. Be sure the customer links to the correct account when reconnecting.

Visit the Quicken Knowledge Base Article Handling Transactions in the Wrong Account: http://bit.ly/2lMnoV1

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The site you have selected is an external one located on another server. Frandsen Bank has no responsibility for any external website. It neither endorses the information, content, presentation, or accuracy, nor makes any warranties, express or implied, regarding the external site. Thank you for visiting Frandsen Bank.

Open a New Deposit Account

If you wish enroll in online banking, please click "Cancel" and navigate to the "Enroll in Online Banking" button below "Log In".

If you wish to open a new deposit account, please click "Proceed".

Thank you for banking with Frandsen Bank & Trust!

You are about to leave the Frandsen Bank Website.

The site you have selected is an external one located on another server. Frandsen Bank has no responsibility for any external website. It neither endorses the information, content, presentation, or accuracy, nor makes any warranties, express or implied, regarding the external site. Thank you for visiting Frandsen Bank.