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FAQ Categories
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Business Banking
These FAQs provide quick answers on banking, lending, and cash management.
Personal Banking
Whether you’re opening your first account or looking to make the most of your savings, we’ve gathered answers to the most common questions.
Mortgage
Buying a home is a big step, and it’s natural to have questions along the way. We’ve gathered some of the most common ones.
Frequently Searched Topics
I see a transaction I don’t recognize in my online banking account. What should I do?
Within online or mobile banking, click on Manage Cards. In Recent Transactions, select the transaction to view its details. If it was an in-person transaction, you should see a map of the actual location where the transaction took place. If you don't recognize the purchase, reach out to the merchant. If you still have questions or concerns, please contact your local Frandsen Bank & Trust for assistance.
How do I reset my online banking password?
From the login screen, you can reset your password by selecting “Forgot Password.” If you need additional assistance, please contact us.
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Find Your Way with Confidence
Still looking for answers? We’ve got you covered. Explore additional resources to help you navigate your banking needs with confidence.
Personal Checking & Savings
From saving to budgeting, find helpful tips, tutorials, and calculators to support your personal financial journey.
Business Products & Services
Explore articles and tutorials designed to help you manage, grow, and protect your business with confidence.
Mortgage Loans
Each journey home looks different. We have the tips, expert insights, budget calculators, and other tools to guide you every step of the way.
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