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Business Online & Mobile Banking
Improved Digital Services Coming Monday, Nov. 9
Enhanced online and mobile banking tools will provide simple and efficient access to your business finances.
Upgraded alerts and bill pay functionality
Added self-serve profile and settings management
Increased security
What You Need to Know
You will have a new login experience in November. We will share additional details in the coming weeks. Here's what you can do to prepare now.
Know and document your login credentials securely.
Review your contact information with your banker and update as needed.
Review who has access to your account.
Come back in early October for additional information.
Bill Pay
Improved Payment Services
Business customers using bill pay will see significant improvements. Watch your mail and email for additional information.
Streamlined tools for vendor management, recurring payments, and invoice management
Increased mobile app functions
Enhanced real-time payment capabilities
Treasury Managment Users
Customers who use ACH origination, online wire transfers, positive pay, remote deposit capture, or lockbox will be part of a separate update in 2027. No changes or action is needed at this time.
Frequently Asked Questions
Fast answers to common questions about this change.
Are there any action items I need to be aware of prior to the upgrade?
It is very important that your phone number and email address are correct in our system. If updates are needed, contact your banker as soon as possible to ensure a smooth first-time login.
Please also take note of your system settings for mobile alerts and external transfers, as your individual preferences will not transfer to the new system.
Where do I find my contact information in business online banking?
To view your mailing address on file, reference your most recent statement. To view eStatements, select an account from your online banking dashboard, then click the Documents button. Confirm the filters are set to statements and the most recent date range, then click Submit. Select a statement from the list to view the PDF.
Contact your banker to confirm your contact information on file.
Will this upgrade affect the business mobile banking app?
Yes, the mobile banking experience will change.
If you also have a personal account with Frandsen Bank & Trust, you can use your existing mobile app to access your business account by logging in with your business banking username and password starting Monday, Nov. 9. You will have to verify your identity with two-factor authentication and re-establish biometrics for your first login if you want to use this feature for both personal and business accounts.
If you are only a business customer, you will download the Frandsen Bank mobile app as part of the upgrade, then log in with your business credentials from your phone.
Why is online banking changing?
Frandsen Bank & Trust is committed to delivering solutions that make it easier for you to do business. This update will provide more intuitive and flexible tools for you and your team.
How do I update my contact information?
Please contact your banker if contact information updates are needed.
Cookie Settings
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