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Visa Update
In July your debit card is becoming a Visa® card!
You will receive a new debit card with the Visa logo. This will replace your current MasterCard® debit card. We’re upgrading our card program to Visa to provide broader acceptance, strong security, and a reliable experience. Your deposit account terms stay the same—you’ll simply use your new Visa card.
What Will Change
Your card number
Your card expiration date
Your PIN and security code
What Will Stay the Same
Your deposit account terms
Your account security and access
Our commitment to your security and satisfaction
What You Need to Do
When you receive your card, update your information for recurring debit card payments like utilities, streaming services, and other recurring bills that are paid automatically.
Take Action Now
To receive timely updates, please review your eStatement or paper statement to confirm we have your current mailing address. This is also a good time to verify your contact information in online or mobile banking to ensure we have your current email address and phone number. Alternatively, you may call your local Frandsen Bank & Trust.
Frequently Asked Questions
Fast answers to common questions about this change.
Can I still access my account at the ATM?
Yes. You will be able to use your Visa debit card at ATMs. Transactions within the MoneyPass® network remain free.?
How do I know where I have my card on file?
For consumer and health savings account holders, you can view this information in online banking. Once signed in, navigate to Cards tab and select Card on File. In this new window, you can click between Recurring Payments and Card On File lists.
Business customers can review their monthly statements for an accurate list of recurring payments.
What will happen with automatic, card-on-file and recurring bill payments on my card?
Once you receive your new card, you’ll need to update your card information with merchants who regularly bill this account. This may include wireless, cable and internet providers, streaming services, insurance companies, highway toll accounts, food delivery services, utilities, and subscription services, as well as online merchants where you shop regularly.
Will my PIN change?
When you call to activate your new Visa, you will set your desired PIN.
Will my account terms change?
No. Your deposit account terms all remain the same.
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