FB&T Awarded Forbes Best-In-State Bank 2024

This award is presented by Forbes and Statistica Inc., the world-leading statistics portal and industry-leading provider.

"We were honored to learn that we achieved the Forbes Best-In-State designation for 2024. The most gratifying part of this award is it is based on customer feedback. One of Frandsen Bank & Trust’s core values is to provide Superior Customer Service, and our employees are clearly delivering on that core value," says Frandsen Financial CEO Chuck Mausbach. "I would like to thank our employees for their ongoing focus on the customer. Their dedication to upholding the company's core values is why we are able to achieve these awards."

The ranking is based on two sources:

An Independent Survey

Approximately 26,000 U.S. residents were surveyed online. Participants were asked to name all banks where they have a checking/savings account and rate it in six different subdimensions: Trust, Terms & Conditions, Branch Services, Digital Services, Customer Services, and Financial Advice.

Publicly Available Reviews

For each bank in each state, a sentiment analysis approach of publicly available online text reviews and ratings was applied.

In each state, the banks with the highest combined score from the analysis of survey results and publicly available reviews were awarded. The survey score was rated 80 percent, and publicly available reviews 20 percent.