FAQ

Frequently Asked Questions


The following operating systems are supported with the new Business Online Banking system:
 
  • Windows Vista, Windows7, or newer
  • Mac OS 10.7 or newer

The following Web Browsers are supported:
 
  • Internet Explorer 9.0 or newer
  • Mozilla Firefox (Current Version)
  • Google Chrome (Current Version)
  • Apple Safari 6 (Mac OS only) or newer

If you have an unsupported operating system or browser, please update your operating system or web browser to these minimum requirements, contact your technical support if necessary. If you are unable to update your operating system to meet compatibility requirements, you will need to download and install a currently supported browser such as Mozilla Firefox or Google Chrome if there is a current version available.

These compatibility requirements are based on the need to provide a safe and secure environment for your online banking services.  As older versions of Operating Systems and Web Browsers are no longer supported by their publishers (Microsoft, Apple, Mozilla, Google, etc.) the risk of compromise and data theft are greatly increased.

In November of 2013, Microsoft included Internet Explorer 11 as an automatic update in their Windows Updates system for Windows 7 and Windows 8.  Internet Explorer 11 has not yet been fully qualified for use with our system. If you are experiencing issues accessing your Personal Online Banking and/or Business Online Banking, please try the following suggestions.


Set Trusted Sites

 

  1. Click Tools (If you don't have a tools button, press the alt key to make it appear)
  2. Click Internet Options  
  3. Click the Security Tab
  4. Click on (highlight) Trusted Sites
  5. Click on the Sites button
  6. Under "Add this website to the zone:" Type in "https://secure.frandsentechnology.com" and click Add
  7. Make sure that "Enable Protected Mode" is Unchecked
  8. Click Apply, then click Close

Set Compatibility View
 
  1. Click Tools
  2. Click Compatibility View Settings
  3. Under "Add this website:" type in www.frandsenbank.com and click Add
  4. Under "Add this website:" type in secure.frandsentechnology.com and click Add
  5. Under "Add this website:" type in checkfreeweb.com and click Add
  6. Click Close

Sign out of your Internet Banking session if you have already signed in and close your browser.  Re-open your browser and try again.
Eligibility requirements for FB&T Mobile Deposit:


 - Account must be an active (open) consumer checking or savings account

 - Customer must have fewer than 2 returned deposited check items in the previous 60 days (depostited checks that were returned by the issuer's financial institution for any reason)


Click here to learn more about FB&T Mobile Deposit!
  • You may deposit up to $2500 per day via FB&T Mobile Deposit
  • This imposes a single item limit of $2500 or multiple checks (1 check per deposit) totalling $2500 on a given day
  • The $2500/day limit is an aggregate of all deposits to all accounts
    • Example:  You deposits $2300 to your checking account and attempt to deposit $400 to your savings, the $400 deposit will be rejected and you will be told to wait until tomorrow or contact the bank

  • Android Smartphone devices equipped with a camera and Android OS greater than 2.3
  • iPhone 4 or newer with an IOS greater than 5.0
    • 3G and 3GS may not function properly
    • No other devices are currently slated to be supported

Tap the Login Help button in the app and follow the onscreen instructions
  • You must meet the eligibility requirements
  • First Name (as it appears on your DDA/SAV statement)
  • Last Name (as it appears on your DDA/SAV statement)
  • Last four of SSN
  • Full Account Number
Click here to learn more!
  • This can occur when the phone is held at a level or flat position, but moved from portrait to landscape.  The phone doesn’t sense that its orientation has changed.  It is best to hold the phone as normal up to the point of taking pictures of the front and back of the check. When it is time to take the picture, turn the phone down into the landscape position.  If the “turn phone to landscape bar” doesn’t not go away, tilt the phone up and then back down.
  • This can also occur if you have locked your phone in portrait mode.  Check your phone settings to disable the lock.

Personal Online Banking is generally accessible from any currently supported Internet Browser.  Currently supported Browsers are those browsers that are actively offered, patched, and supported by their software publishing company such as Apple Safari, Mozilla Firefox, or Google Chrome.  While older browsers may be compatible, we recommend updating your browser to a current version to help mitigate the risks associated with unpatched and unsecure software which may allow your computer or data to be compromised.
 

Other Considerations
   A currently supported version of Adobe Reader is required for eStatement download
   We highly recommend Cable or DSL Internet
   We recommend adding our websites to the 'trusted sites' area of your Internet browser


Personal Online Banking is generally accessible from any currently supported Internet Browser.  Currently supported Browsers are those browsers that are actively offered, patched, and supported by their software publishing company such as Microsoft Internet Explorer, Mozilla Firefox, or Google Chrome.  While older browsers may be compatible, we recommend updating your browser to a current version to help mitigate the risks associated with unpatched and unsecure software which may allow your computer or data to be compromised.
 

Other Considerations
   A currently supported version of Adobe Reader is required for eStatement download
   We highly recommend Cable or DSL Internet
   We recommend adding our websites to the 'trusted sites' area of your Internet browser


ACH Files created in ACH Manager are stored on FB&T's servers and protected by FB&T's firewalls, antivirus, and security protocols.

If you create an ACH file, such as a payroll file, using a third party system, your file will be stored locally on your PC or network.  We recommend that you store these files in a secure location to minimize the risk of tampering.  Files that have been uploaded to Frandsen Bank & Trust via ACH Manager are stored in our secure datacenter environment for processing and archive.
ACH Manager doesn't "originate" your file until after the cutoff time for a given day which means you can go in and make necessary changes so long as the file status says pending origination.  You can check your file status by signing into Business Online, opening ACH Manager, and clicking on Inquire or Change transaction.  You MUST send an updated transmittal register in order for your file to be processed. Your changed file will REPLACE your original file and please be aware that while you might be able to change your file after the 2:00PM cutoff, the replacement file will not post until the next day.  We cannot change or extend the cutoff time.
ACH Manager treats limits as hard-limits, meaning it prevents files above your set daily limit from being submitted.  This is for your protection and in the event that you need to send a file over the limit you will need to contact your local banker and discuss your options.  FB&T strives to set reasonable limits that reflect the type of and amount of transactions that your business requires while maintaining the highest level of protection for your financial asset.
Contact your local banker and they will arrange for a new token to be delivered to you.  Please be aware that there is a lost or damaged token replacement fee of $35.
Contact your local banker and start the request to add a new employee.  We can migrate their token over to the new employee during the process.
Contact your local banker and they will walk you through the process.  We are able to clear your old token unlock code (PIN) and you will be able to create a new one.  You will need your token in hand for this process.
We do have a basic guide for ACH Manager which covers many of the common procedures.

View the ACH Manager Guide here: View ACH Manager User Guide.

Download a PDF version here: PDF Version of ACH Manager User Guide.
View the DP260 user guide here: DP260 Token User Guide.


Download a PDF version of the DP260 User Guide here: PDF version of DP260 User Guide.
Check with your local banker who will be able to help you get your accounts and users set up. Once setup is done, simply go to the Google Play or iTunes App store and download the app!
 
Yes. The BIZ Mobile app adheres to the same secure technology that regular online banking at the full FB&T website requires, such as SSL, strong password authentication, and product certificates.  In addition, the app employs a complex device fingerprinting feature which helps to identify a user and their usual practices. Any use out of the ordinary will immediately invoke additional authentication, such as extra security challenges in order to get logged in. 
 
Yes, users can log into the app with a token, using their one-time password plus their PIN.
 
Yes, bill payments can be made in the app for clients set up with small business bill pay.  
 
Yes, any internal transfer templates can be turned on for use within BIZ mobile.
 
No.  ACH can’t be originated from the app, but approvals can be made
 
Prior transaction history goes back 30 days.
Yes, BIZ Mobile features a mobile deposit option for use with your business accounts.
 
Keep the paper check until you are sure the funds have been posted to your business account. 
 
Reasons for a rejected deposit range from a missing endorsement or signature to rejected non-negotiable items. Your local office can give more clarification if necessary.
Yes, a business customer can use BIZ Mobile without the deposit option turned on, if they choose.
Yes, you can see any loan activity that is turned on for access.
No, personal accounts are not allowed due to the very different limits between personal ($2,500) and business ($10,000 or $25,000) mobile deposit.

For personal account deposits, use our personal mobile deposit solution.
BIZ Mobile works on Android 4.1 or higher and iPhone 7.0 or higher. It is not certified for Blackberry or Windows phones.